Privacy & Cookie Policy


TRI DI HEPINES OOD is a limited liability company, registered in the Commercial Register at the Registry Agency under UIC 205082035, with headquarters and address of management: Republic of Bulgaria, Sofia, 1700, Studentski district, Vitosha neighborhood, bl. 9, ground floor, office 1, with the main subject of activity: trade in products made by technology for 3D printing. The website is owned by TRI DI HEPINES OOD. The company is a data controller processing personal data in connection with its activity and defines itself the purposes and means of processing it. The company does not appoint a Data Protection Officer because of lack of legal prerequisites for doing that.

This Privacy Notice regarding Privacy and Cookie Policy on the TRI DI HEPINES OOD website provides information on how TRI DI HEPINES OOD, with UIC 205082035 (hereinafter referred to as TRI DI HEPINES), uses the collected or received personal data from visitors on this website (hereinafter referred to as "the Website") and an e-shop. The document describes how we can collect or receive your personal data, the types of personal data we can collect, how we use, share and protect these data, the duration of storing these data, your rights, and the way you can contact us in connection with our privacy practices.

1. Ways of collecting personal data

When you visit our website, view the online store or purchase the items we offer, the server automatically stores the data your browser sends as the type/version of the browser, the operating system being used, the platform and the IP address. These data cannot be assigned to a particular person and thus do not allow the user to be identified. The storage of these data is for systematic and statistical purposes. No linking is taken of this data with other sources of information through which data can be associated with a person.

We may use cookies or related technologies that collect certain information about the use of the Website when you access, browse, and use the Website. A cookie is a data file that is placed on a computer or mobile device used to visit websites. We do not allow third parties to upload cookies to your device. To learn more about cookies and similar tools we use, please review our Cookies Policy in Section IX below.

You may decide to send us your personal data (name, e-mail addresses, telephone numbers, etc.) or other information through the various contact channels provided on the Website, for example, online inquiries or online order of goods we offer.

Users can visit most pages of this site without revealing who they are and without providing information about themselves. However, some of our interactive services require users to identify themselves to make an online inquiry to us. In these cases, TRI DI HEPINES can ask users to provide personal data.

If you send us inquiries about services offered by us or if you submit materials to the site, we may need to contact you in order to obtain additional information necessary for the processing or execution of your orders and/or requirements. Your personal information will not be disclosed to third parties without your prior consent unless otherwise provided by legal regulations or cases where this is necessary to fulfill your order and to improve service.

2. Types of personal data that Tri Di Hepines can collect

We may collect personal information about you when you use our site, our e-shop, or choose our services. In most cases, we require your personal data for the purpose of signing a contract, complying with a legal obligation or protecting our legitimate interest. Of course, with some of our services, you provide this information yourself by choosing and agreeing to send us information about yourself. Without this data, we could not provide the appropriate services and place the order. If you do not provide us with identification data, we will not be able to conclude an order or service contract with you.

We may collect information in connection with your use of the website, e-shop, IP address, browser type, platform, and operating system using the cookies specified in our Cookies Policy.

In addition, we may collect contact information for you, such as your name, e-mail address, telephone number, etc. through the contact channels provided on the Website. You can also voluntarily send us your other data in connection with inquiries and orders you have made.

In case of an online order through the TRI DI HEPINES Website and the e-shop, you may be asked for the following personal information:

  • Name
  • E-mail address
  • Telephone
  • Address
  • IP address - location;
  • User's IBAN - to refund corresponding amounts in case of claims and/or cancellation of the contract.

3. Purposes of the processing

We use your personal data for the following purpose:

  • Answering your inquiries;
  • Processing your inquiries;
  • Handling complaints that we receive in connection with our services;
  • Offering new products and services, current promotions, offers and prices;
  • Marketing;
  • Remarketing;
  • Implementing, evaluating and improving our business activities, including the development of new products and services;
  • Analysis and improvement of our products, services, websites and applications;
  • Conclusion or performance of a distance contract concluded between the Company and the user on the basis of the Accountancy Act, the Consumer Protection Act and other legal acts;
  • Establishing the identity of the client through all channels - making offers, contracts and all other accompanying documents; preparation of accounting documents as a bill or invoice for the service used;
  • Fulfillment of our statutory obligation laid down in the Accountancy Act and the Tax-Insurance Procedure Code, the Consumer Protection Act and other related legal acts, in relation to the keeping of proper and lawful accounting; obligations to provide information to all state commissions and regulatory authorities; providing information to the court and law enforcement.

We inform you that when you buy something from, the company does not have access to card data as well as authentication data for payment by credit or debit card, for payment through courier or account, and in no way registers or stores them. All electronic card payments in the e-shop are secure as the site supports SSL (secure socket layer) protocol. organizes payments in accordance with the Data Security Standard for Card Payments (PCI DSS).

*If we use your data for marketing purposes (as described in the Privacy Notice), you may object to using them for such purposes easily and free of charge during their collection and at the time of receiving any marketing message. We will fulfill your request. We will not provide your data to third parties for marketing purposes without your prior consent.

4. Data we share.

Three Di Hepines does not sell, rent or trade your personal data.

We may also disclose information about you if we are required to do so by law, regulation or court procedure in response to a request from government agencies, such as law enforcement agencies, or if we consider disclosure necessary or appropriate for the prevention of physical harm or financial loss, or in connection with an investigation of alleged or actual illegal activity. We reserve the right to submit your personal data if we sell or transfer our entire set of shares or assets or part of them (including in the event of a reorganization, termination of activity or liquidation).

The Company assigns the processing of the above-mentioned personal data to persons appointed under an employment relationship. The rights and obligations of the individuals that process data are indicated in the relevant job description. The administrator assigns the processing of personal data on the grounds of the performance of a contract signed with companies providing services (courier, advertising, accounting, etc.) on the basis of Contracts concluded between them and the Company.

5. Protection of personal data being provided

In the process of processing personal data, TRI DI HEPINES OOD observes the principles of the European and national legislation related to the protection of the personal data of individuals. By applying a package of organizational, technical, and legal measures, we strive to ensure a high level of personal data security, protection against unauthorized processing, accidental, unlawful or unauthorized destruction or damage, loss, alteration, access, disclosure or use.

TRI DI HEPINES OOD is committed to the protection of your personal data that will be processed only for the purposes for which you have provided it in compliance with REGULATION (EC) 2016/679 of the EUROPEAN PARLIAMENT AND of the COUNCIL dated 27 April 2016 on the protection of individuals in connection with the processing of personal data and on the free movement of such data, and for repealing Directive 95/46/EC (General Data Protection Regulation, GDPR) and the Personal Data Protection Act.

Please note that there are always risks associated with the provision of personal information, whether in person, by telephone or over the Internet or otherwise, and no technological system is completely safe but TRI DI HEPINES OOD will endeavor to take appropriate measures to prevent and minimize the risks of unauthorized access, misuse, and imprecision of your personal data. For example, when collecting or transferring sensitive data, we always use reliable technology.

6. Method and duration of storage of personal data

The personal data we collect - name, surname, address, telephone and email - are entered by the users themselves through specially developed software for orders owned by Shopify International Ltd., Haddington Road, Dublin 4, D04 XN32, Ireland and stored electronically on servers owned by Shopify, located in the United States and Canada, in compliance with the requirements of the applicable EU legislation on data protection and the EU-US Privacy Shield agreement. The data shall be kept for a period of 10 years counted from 1st of January of the year following the year of the respective legal relationship, pursuant to Art. 12, par. 1, point 2 of the Accountancy Act. After the expiry of the storage period and provided there are no documents to be transmitted to the State Archive all data carriers from the register shall be destroyed by an appropriate method, including deleting of the backup electronic copies.

We store all the information we have collected about you and we destroy it within the statutory deadlines if there are no statutory deadlines - within the deadlines set by us, and after the final settlement of all our financial relations. We do not keep your data indefinitely.

7. Your rights

Your rights under the applicable law include the right of access to your personal data processed by us, the right to rectify in case of inaccuracies/need to update, the right to delete or block this personal data and the right to object to certain data processing activities. To be able to exercise these rights, you must submit a written statement/objection using the contact details below.

In addition to the above rights, you also dispose of legal and administrative protection under the applicable law.

Please be advised that you have the right to object / complaint to the Personal Data Protection Commission, address: 2 Prof. Tsvetan Lazarov, Sofia 1592;

This Privacy Policy may be updated periodically and without prior notice to reflect changes in privacy practices. We will immediately place a distinct notice on our website to notify you of any significant changes to our Privacy Policy and will indicate at the top of the page the date of its most recent update.

8. Consent

This site collects personal data for processing, use, and storage that you voluntarily provided, such as via online inquiries and orders in our e-shop or other contact channels. In this respect, any such data sharing action will be deemed to be explicit consent to the collection, storage and processing of these data for the purposes and for the time limits established by this Notice.

9. Cookie Policy

It is possible for our site to use cookies and related technologies (such as pixel tags, web beacons, transparent GIFs, JavaScript and local storage) on our websites, mobile websites and applications ("sites"). We call these cookies and related technologies simply "cookies" throughout the current policy. The policy describes what cookies are, how we use them, and how you can manage them.

By deciding to use this site, you agree to the use of the cookies described in this Cookie Policy. If you or your administrator has disabled cookies, the website will still work, but some parts will not work without cookies.


10. What are cookies?

Cookies are small text files (usually containing letters and numbers) that are placed on your device when you visit a website. They are used on multiple websites for different purposes. For example, they may be necessary for a website to function or customize it. Cookie information may concern you, your preferences, or your Internet access device (computer, tablet, or mobile device). This information is most commonly used to run the website as you expect. Typically, the information can not be personally related to you. The cookies we use: session_id - allows us to store information about your online session (referrer, landing page, etc.); shopify_visit - does not store data, monitors the number of unique site visits; shopify_uniq - monitors the number of visits to each client's site. Keeps information about your basket content; secure_session_id; storefront_digest - determines whether the visitor has access to the site if the site is password protected.

11. What types of cookies we may use?

The cookies that we may use on our site are necessary and functional.


12. Necessary cookies

They are strictly necessary and obligatory for the proper functioning of the site and can not be excluded in our system.

13. Functional Cookies

They allow our site to remember information that changes the way the site looks like, for example: your chosen user language; the region of which you are. These cookies are unique to the site only and are not used by third parties. These cookies save time and effort while shopping on the Company's site and are stored temporarily on the user's device. Functional cookies are used by the Company to analyze user behavior and how users use the site.

This allows the Company to customize the content offered and to quickly identify and fix various issues.

Functional cookies that the Company uses are from the following partners:

  1. Google Analytics– a web analytics service offered by Google LLC., 1600 Amphitheater Parkway Mountain View, CA 94043, USA, which uses cookies stored on the user's computer to make it possible to analyze how users use the site. Information on the use of this site acquired through cookies is transmitted and stored by Google LLC., 1600 Amphitheater Parkway Mountain View, CA 94043, USA (data processing) on servers located in the United States. Data that reach Google Analytics are aliased on the company's electronic platform. By virtue of our contractual relationship with Google LLC, the Company assigns to them to use this information to evaluate the use of the site, to build web activities and to provide the site operator with other services related to the use of the site and the use of the Internet on the Company's website. Google LLC will not associate the IP address sent by the user's browser via Google Analytics to other data stored by Google LLC. Google LLC processes the data in compliance with the requirements of the EU privacy and data privacy legislation and the EU-US Privacy Shield agreement.
  2. Google AdWords– A remarketing and behavioral targeting service, provided by Google LLC., 1600 Amphitheater Parkway Mountain View, CA 94043, USA. With this service, the Company's advertising activity connects to the AdWords ad network using cookies. Information about the use of the Company's site acquired by using cookies is transmitted and stored by Google LLC, 1600 Amphitheater Parkway Mountain View, CA 94043, USA (data processor) on servers located in the United States. Google LLC processes the data in compliance with the requirements of the EU privacy and data privacy legislation and the EU-US Privacy Shield agreement.
  3. Facebook and Instagram- this application uses the Social Plugins („Plugins“) on the social network and, which is maintained by Facebook Inc., Menlo Park, California, USA. ("Facebook"). Plugins are recognized by the Facebook logos (white "f" on a blue background or "thumbs up") or are distinguished by the "Facebook Social Plugin".

When a user enters a web page, his/her browser will immediately make a direct connection to the Facebook servers. The content of this Plugin will be transmitted directly from Facebook to the user's browser that will link it to the website. By linking to these Plugins, Facebook receives information that the relevant Company or Platform page has been visited. If a user is logged into his/her Facebook account, Facebook can assign that visit to his/her profile. If a user interacts with these Plugins (e.g., you click the "Like" button or type a comment), the relevant information will be immediately transferred from his/her browser to Facebook and stored there. If the user is not registered on Facebook, Facebook is still able to identify his/her IP address and save it.

These Facebook Plugins can be attached by site operators to their own websites or platforms. With one click on these Plugins, users registered with Facebook can automatically leave a message on their Facebook profile saying that they like the information from the site operators' site links. The connected with Facebook Plugin "communicates" with Facebook and in case of a visit to the website sends data to Facebook - even if the user has not clicked the Plugins.

Through the so-called iFrame connection, the browser also loads in addition to the launched page a page that contains the corresponding Plugin. In the case of a Plugin belonging to Facebook, this iFrame-link or the source text is wholly owned by Facebook and can not be controlled or processed by the Company.

If the user is not logged on to Facebook or is not registered at all there, a cookie is placed to him/her any way that can not be recognized and is valid for two years.

If the browser, later on, reconnects with the social network server, the cookie is transferred and can help to create an account. For users who register, later on, it is also possible a link to the information contained in the cookie.

In case the user is logged in the current Facebook session, both page and cookie information is transmitted - this session identification information may be assigned to the corresponding account.

Regarding the information on rights and setup options of the privacy settings, the user should contact Facebook Inc. or follow the Facebook Privacy Policy instructions at the following address:

With Add-ons, the user can block Facebook-Social-Plugins for your browser by using, for example, "Facebook Blocker". Facebook Inc. processes the data in compliance with the requirements of the EU data protection legislation and the EU-US Privacy Shield Agreement

14. For what purposes cookies from TRI DI HEPINES can be used?

We and our service providers may use cookies for different purposes, including:

So we can get information about your visits to our site;

Analyzing trends in your visits to improve our site;

Offering on our site and on third-party sites advertising, communications and content created by us or by third parties that match your interests;

Remembering your language, region and other preferences;

Helping you to find interesting information;

Being aware of how many people and how they use our site, to keep our site efficient and to understand our users better.

15. Who puts the cookies on my device?  Cookies can be placed on your device by Tri Di Hepines as a site operator. These are called "first-party" cookies. Some cookies can be placed on your device from parties other than Tri Di Hepines. These are called cookies from "third parties". (For example, a partner of Tri Di Hepines may place a "third party" cookie to activate online chat services).

16. Contact us

If you have any comments or inquiries regarding this Privacy Policy and the Cookie Policy on the Website, if you would like to notify us of any changes in the information we have about you or to exercise your rights, please contact us using the contact forms listed on the site - contact telephones and e-mail addresses, or at the address:

Data controller: TRI DI HEPINES OOD with UIC205082035,

Studentski district, Vitosha neighborhood, bl. 9, ground floor, office 1

1700 Sofia,



Tel: +359 886 008 008

This privacy notice has been updated for the last time on 18.12.2018. We reserve the right to change the privacy notice at any time. All changes will take effect immediately after their publication on the site.